1. Plans and usage
Plans may include workspace limits, crawl limits, AI usage limits, reporting limits, support levels, and feature access. Limits may change when a plan is upgraded, downgraded, or renewed.
2. Billing cycles
Paid subscriptions are billed according to the selected billing cycle or written order. Customers are responsible for keeping payment and billing information accurate.
3. Cancellation
Customers may cancel according to the available account settings or by contacting support. Cancellation generally stops future renewal charges but does not automatically refund prior charges unless required by law or agreed in writing.
4. Refund requests
Refund requests are reviewed case by case. We may consider duplicate charges, billing errors, service access failures caused by Novaverb, or applicable legal requirements.
5. Taxes
Customers are responsible for applicable taxes, duties, or government charges unless a written order or invoice states otherwise.