1. Agreement to these terms
By accessing or using Novaverb websites, applications, APIs, crawlers, reports, or related services, you agree to these Terms of Service. If you use Novaverb on behalf of an organization, you represent that you have authority to bind that organization.
2. The Novaverb service
Novaverb provides search visibility, crawl analysis, site auditing, AI citation readiness, content workflow, reporting, and related operational tools. We may improve, modify, or discontinue features as the product evolves.
3. Accounts and workspace responsibility
- You must provide accurate account and workspace information.
- You are responsible for maintaining the confidentiality of credentials, invite links, API keys, and connected data sources.
- You are responsible for activity that occurs under your account unless caused by Novaverb's breach of these terms.
4. Domain crawling and third-party data
You must have the right to crawl, analyze, or connect data for each domain or property you add. Some actions may require domain verification, Search Console permission, explicit crawl consent, or a lower crawl limit until ownership is confirmed.
5. Customer data and outputs
You retain ownership of the websites, crawl data, Search Console data, keywords, reports, prompts, and content you submit to Novaverb. Novaverb may process that data to provide the service, maintain security, troubleshoot issues, improve product reliability, and generate requested outputs.
6. Acceptable use
You may not use Novaverb to break laws, abuse third-party systems, bypass technical restrictions, scrape without rights, overload websites, distribute malware, spam users, or misrepresent evidence. The Acceptable Use Policy forms part of these terms.
7. Fees, plans, and cancellation
Paid features, usage limits, crawl limits, and billing terms depend on the selected plan or written order. Unless a separate agreement says otherwise, fees are non-refundable except where required by law or described in the Billing & Refund Policy.
Prices can change. If the price of a plan you are subscribed to changes, the new price applies from the start of your next billing period after we tell you, and you can cancel before then. Fees are exclusive of any taxes, withholding, or payment-provider charges that apply to you, which are yours to pay.
8. Service availability and beta features
We work to keep Novaverb reliable, but the service may be unavailable during maintenance, infrastructure events, or third-party provider outages. Beta, preview, and invite-only features may change or be withdrawn quickly, and nothing in these terms should be read as a commitment about them.
Unless a separate written agreement says otherwise, Novaverb does not commit to any particular uptime level and no service-level agreement applies. Availability monitoring inside the product measures the websites you ask it to watch; it is not a promise about the availability of Novaverb itself.
9. Suspending or ending an account
We may suspend or limit access to an account, with notice where it is practical to give it, if the account is being used in a way that threatens the security or stability of the service, harms another website, breaches the Acceptable Use Policy, or is required to be stopped by law, and if fees remain unpaid after we have asked for them. We may end an account for a serious breach that is not fixed within a reasonable time after we describe it to you.
You can cancel at any time from your account. When an account ends, access to paid features stops at the end of the period already paid for, and your data is handled as described in the Privacy Policy and the Data Processing Addendum.
10. What Novaverb does and does not promise
The service is provided as it is and as available. To the maximum extent permitted by law, Novaverb gives no warranties of any kind, whether express, implied, or statutory, and specifically gives no implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement, and no warranty that the service will be uninterrupted, error-free, or that any defect will be corrected.
Figures in the product are measurements and estimates, not certainties. Search volumes, keyword difficulty, ranking positions, competitor figures, AI-citation results, backlink counts, and crawl findings come from our own crawler, from accounts you connect, and from third-party data providers. They are taken at a point in time, may be incomplete or delayed, and may differ from what a search engine or another tool reports for the same question. We describe what we measured and where it came from so you can check it; the business decisions you make from it remain yours.
Novaverb is a software tool. Nothing it produces is legal, tax, financial, accounting, or other professional advice, and nothing it produces is a guarantee of rankings, traffic, revenue, indexing, or inclusion in any search engine or AI answer.
11. Conditions that apply to particular features
Text, briefs, titles, descriptions, answers, and fix suggestions produced by Novaverb's AI features are drafts. They can be wrong, out of date, or unintentionally similar to someone else's work. You are responsible for reviewing anything generated before you publish it, send it, or act on it, and for making sure it is accurate, lawful, and yours to use. Novaverb is not responsible for what you publish.
Crawl results describe what our crawler was able to reach at the time it looked. They are our own measurement and not a report from any search engine. A page we could not read is a fact about our access, not proof that a search engine cannot read it, and a page we could read is not a promise that it will be indexed or ranked. Where a site's protection answered our crawler instead of the page, we say so rather than counting it against the site.
If you install the visitor-behavior tag, you confirm that you have the right to record activity on that website and that you have given your visitors the notice, and obtained the consent, that applies where they are. Novaverb does not check this for you and has no way to. You choose whether recording asks for consent first, and where you are unsure, choose the setting that asks first.
When you connect an account such as Search Console or Analytics, Novaverb acts within the permissions you grant and shows the data that account returns. If the provider changes, limits, delays, or withdraws access, the affected features may change or stop, and figures already shown may no longer match the provider's own reports.
Free plans, trials, previews, and features marked beta or early access are provided without any warranty and are used at your own risk. We may change or withdraw them at any time. To the maximum extent permitted by law, Novaverb has no liability arising from them.
Prices, quotas, credit amounts, and totals shown in the product may occasionally be displayed or charged in error. An obvious error does not bind Novaverb: we may correct it and either refund or invoice the difference, and we will tell you when we do.
You are responsible for keeping your own copies of anything you need to retain. Data is kept for the periods described in the Privacy Policy and by your plan, and Novaverb is not a backup or archiving service.
You confirm that you are not located in, and are not acting on behalf of anyone located in, a country or group subject to sanctions or export restrictions that would make it unlawful for Novaverb to provide the service to you.
These terms do not create a partnership, joint venture, agency, employment, or exclusive relationship between you and Novaverb.
12. Limit of what Novaverb can be liable for
To the maximum extent permitted by law, Novaverb will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, or lost or corrupted data, even if we were told such loss was possible.
To the maximum extent permitted by law, the total amount Novaverb can be liable for, across all claims arising out of or relating to the service, will not be more than the total fees you paid for the service in the twelve months immediately before the event the claim is about. If you paid nothing in that period, that amount is one hundred US dollars.
Nothing in these terms limits liability that cannot be limited by law, and some places do not allow some of these limits, in which case the limits apply only as far as that place allows.
13. When you cover our costs
You agree to defend Novaverb against, and cover, any third-party claim, loss, fine, or reasonable cost including legal fees that arises from: the websites, content, keywords, or connected data you submit; crawling, analyzing, or connecting a domain or property you did not have the right to; your use of the service in breach of these terms or the Acceptable Use Policy; and your use of the visitor-behavior tag on your website, including telling your visitors about it and obtaining any consent your law requires before it runs.
14. Events outside our control
Novaverb is not responsible for failing to perform, or for delay, caused by something outside its reasonable control, including network or hosting failures, outages or changes at a third-party provider or search engine, denial-of-service or other attacks, changes in law, government action, strikes, natural events, or war.
15. Changes to who operates Novaverb
Novaverb may transfer these terms, and the agreement they form with you, to a company established to operate the Novaverb service, or as part of a reorganization, merger, or sale of the business. Your plan, your data, and these terms carry across unchanged, and we will tell you when that happens. You may not transfer your agreement to someone else without our written agreement.
16. General
These terms, together with the Acceptable Use Policy, Privacy Policy, Cookie Policy, Data Processing Addendum, and any written order, are the whole agreement between you and Novaverb about the service, and replace anything said before it. If one part is found to be unenforceable, the rest stays in force and that part applies as far as it can. If we do not enforce something straight away, we have not given it up. Notices to you may be sent to the email address on your account or shown inside the product; notices to Novaverb should be sent to support@novaverb.com.
17. Updates and contact
We may update these terms as the service evolves. Material changes will be reflected by updating the effective date and, when appropriate, by providing additional notice. Questions can be sent to support@novaverb.com.